Frequently Asked Questions

No, that is not possible. Only registered customers can place orders with us. Are you not a customer yet? Then simply register through our registration page.

No, there is no minimum order amount.

Yes, there is a minimum order quantity. You can order per half box (HB) or master box (MB). You can find more information about this in our brochure on the page Product Types, under Units per Masterbox and Units per Half Box.

During the ordering process, the number of roses you have selected is also tracked. Once your HB or MB is filled, it will become visible that you can proceed to confirmation.

Yes, that is possible. Please contact us within 24 hours via your confirmation email or call us at +31 297 360 498.

Yes, after completing your order you will automatically receive a confirmation by email.

If a product is out of stock or has a longer delivery time, this will be indicated on the webshop. After completing your order, we will contact you within 48 hours on business days with the expected delivery time.

We use DPD for shipping parcels.

Yes, we deliver to all European countries where DPD is active. View the list of countries here.

The shipping costs vary by country. They are automatically calculated per country during checkout.

Check the list of countries for more information about delivery times within Europe.

Yes, you will receive a unique tracking code for each order. By entering your postal code, you can easily track your parcel.

Yes, this is possible. Please contact us at roseamor@fsq.nl.

Yes, this is possible. Please contact us at roseamor@fsq.nl.

No, please contact us at roseamor@fsq.nl for this.

We use Mollie, a reliable and secure payment service that supports various payment methods such as iDEAL and credit card.

You can pay securely via iDEAL or credit card.

Please contact us at roseamor@fsq.nl.

Roseamor.nl is a B2B platform and delivers exclusively within the EU. The displayed prices are excluding VAT.

If your company has a Dutch VAT number and delivery address, VAT will be added to the final invoice.
For companies based outside the Netherlands that meet the conditions for intra-community deliveries, no VAT will be charged.

Yes, after we receive your payment, an invoice will automatically be sent to your email address.

Yes, you can return your order. Please contact us at roseamor@fsq.nl and we will assist you with the return process. We kindly ask you to read the return conditions before submitting your return request.

You can return a product if:

• The product is damaged upon arrival
  The wrong product has been delivered

Preserved roses from RoseAmor come from the high-altitude regions of Ecuador, where the perfect climate ensures strong, beautiful roses. After harvesting, the roses are carefully treated with a special, eco-friendly solution that preserves their natural beauty.

These long life roses, also known as eternity roses, remain soft, vibrant, and colorfast without needing water or care. Each rose is selected, cut, and preserved with great attention, ensuring it looks freshly picked — but lasts for years.

You can download our brochure via the following link: Download brochure.

For the price list, we kindly ask you to register your company through this form.

In addition to the information on our product pages, you can also download the brochure for detailed specifications of our products. It includes everything from dimensions to units per box. You can find the brochure via the download link.

Our preserved roses are real, but they are treated with a special preservation process that allows them to maintain their natural beauty without water or care. They remain soft, vibrant, and colorfast — just like a freshly picked rose, but with enjoyment that lasts for years.

Our preserved roses can last for years, depending on the conditions in which they are kept. As long as they are kept away from direct sunlight, moisture, and heat, they will remain vibrant, soft, and colorfast. With proper care, they can stay beautiful for up to 2–3 years.

The main difference is that fresh roses wilt after a few days, while preserved roses maintain their natural beauty without water or care thanks to a special preservation process. Preserved roses remain vibrant, soft, and colorfast for years, whereas fresh roses only keep their beauty for a short time.

Preserved roses require minimal care. To maintain their beauty, you do not need to water or tend to them. Make sure they are not placed in direct sunlight, in a humid environment, or near heat sources. It’s best to keep them in a dry place, away from dust and dirt. This will help them stay beautiful for years!

You can reach us by email at roseamor@fsq.nl or by phone at +31 297 360 498. We are happy to assist you!

We are open on business days from 08:00 to 17:00.

You can find extensive product information on our website and in the brochure. If you have specific questions or need help choosing products, feel free to contact us by phone or email — we are happy to assist you!

If you have a complaint, you can contact us via email at roseamor@fsq.nl or by phone at +31 297 360 498.

Our preserved roses come from the high-altitude regions of Ecuador, where the perfect climate produces strong and beautiful roses.

Yes, we work closely with a selected grower from Ecuador who specializes in cultivating roses that are perfectly suited for preserved roses.

Our preserved roses are unique because they originate from the high-altitude regions of Ecuador, where the perfect climate produces exceptionally strong and beautiful roses. What truly sets our roses apart is the careful preservation process: each rose is treated with an eco-friendly solution immediately after being cut. This ensures that the roses remain vibrant, soft, and colorfast — just like a freshly picked rose, but lasting for years.

Sustainability is essential to RoseAmor. Our products are produced in Ecuador according to the internationally recognized Florverde certification scheme. This certificate guarantees that farms meet strict standards in the areas of environmental care, social responsibility, and Good Agricultural Practices (GAP). Florverde has been assessed and benchmarked by the Floriculture Sustainability Initiative (FSI2025), which promotes responsible business practices worldwide.

RoseAmor’s Florverde certification is registered under GLN 8713782578521. We are also certified under MPS-Florimark, a quality mark that represents responsible environmental practices in the floriculture sector, and ISO 9001, an international standard for quality management systems that ensures our consistency in customer satisfaction and operational processes.

For more information about FSI2025, see: fsi2025.com.

No, but you are always welcome to visit us and view our assortment. Feel free to contact us for more information about visit possibilities!